We want you to love every part of your Newport Bitch experience. However, due to the nature of cannabis and hemp products, we have specific return guidelines.
1. Eligibility for Returns
Returns are accepted for unopened and unused items only.
Return requests must be submitted within 7 days of delivery.
Items must be returned in original packaging.
2. Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 48 hours at newportbitch@gmail.com with photos and your order number. We’ll resolve the issue promptly.
3. Refunds
Once your return is received and inspected, we will notify you of the approval status.
Approved refunds will be processed within 3–5 business days to your original payment method.
Shipping costs are non-refundable.
4. Non-Returnable Items
Due to our regulations, opened or used products cannot be returned unless there is a confirmed quality issue.
5. Contact
To start a return, email us at newportbitch@gmail.com with your order details.